Contact information

Customer service

If you would like information about a product, how to track your order, how to wash your clothes or any other question, you can reach us :

  • By phone
  • Monday to Friday, 11am to 6pm, 01.45.35.11.53
  • By e-mail david(at)lappartementfrancais.fr
  • Via our social networks


Come and visit us :

A universe dedicated to fashion and vintage :

  • 16 rue du Bourg-Tibourg, 75004 PARIS (métro Hôtel de Ville)

Universe dedicated to home :

  • 27 rue du Bourg-Tibourg, 75004 PARIS (métro Hôtel de Ville)

Payment method applicable on our website :

  • Only one payment method is available: credit card. For your security, we work with Shopify payments, which encrypts all your data.
  • We have decided not to work with Paypal, which pays too few taxes in France.

In fact, the online payment company has only set up a modest branch in France, which does not have the Banque de France approval required for the provision or management of payment instruments. Officially, the company only carries out "consulting services for other companies". In concrete terms, when a French Internet user uses PayPal, the payment transits through and is billed by a subsidiary of the group based in Luxembourg. It is therefore in this country that the activity is recorded and accounted for. These funds are then transferred to another subsidiary in Singapore, which would be the headquarters for all Pay-Pal activities outside the USA. (source La Tribune)

Now you know why !

Have you placed an order ?

Once your order has been validated, we ship it within 24-72 working hours.

The parcel is then handed over to Colissimo, and we send you all the tracking information so you can see how it's progressing. A Colissimo delivery takes between 48h and 72h, excluding exceptional periods.

All the products you will find on our website are products we offer for sale in our physical boutique, with the exception of certain product sheets, in which case production is on demand and lead times can vary from 15 days to 1 month.

Would you like to return a product ?

Returns are free for 30 days from receipt of your order.

Send us an e-mail to david(a)lappartementfrancais.fr and emilie(a)lappartementfrancais.fr, and we'll send you a return label.


A product is out of stock on our site ?

We apologize for this. Please write to david(a)lappartementfrancais.fr and emilie(a)lappartementfrancais.fr, and we'll send you a message when the product is back in stock!


In the event of a complaint or if a product is faulty :

We invite you to send an e-mail to david(a)lappartementfrancais.fr and emilie(a)lappartementfrancais.fr, and we'll do everything we can to make you smile again.

Suppliers / Made-in-France brands

If you are a Made-in-France brand and would like to offer your products to L'Appartement Français, please contact us:

  • By email emilie(at)lappartementfrancais.fr & david(at)lappartementfrancais.fr

Please add a lookbook presenting your products, where they are made, and a link to your website and social networks.